iPerceptions - Customer Satisfaction Measurement

Avinash Kaushik

Avinash Kaushik is the author of Web Analytics: An Hour A Day and the highly rated web analytics blog, Occam's Razor. He is an independent consultant and currently the “Analytics Evangelist” for Google. Prior to this, he was the Director of Web Research & Analytics for Intuit where he was responsible for the business, technical and strategic elements of the analytics platform that supported more than 70 Intuit websites. He is a frequent speaker at industry conferences such as Emetrics Summits, Ad-Tech and Web 2.0 Expo in the US and Europe. He is often quoted as a Web Metrics expert by The Chicago Tribune and other media.

Bryan Eisenberg

Bryan Eisenberg is recognized worldwide as a leading expert in online marketing and marketing analytics. He is a co-founder and CPO (Chief Persuasion Officer) of Future Now, Inc., Bryan has been helping companies realize that to maximize results it is essential to incorporate expert persuasion techniques and a deep understanding of customer behavior into all marketing efforts. Bryan is a co-author of the best selling business book Waiting For Your Cat to Bark? He has been a featured speaker at Ad:tech, Search Engine Strategies, Shop.org, Internet World and ClickZ Email Strategies. Bryan is also one of the founders and Chairman of the Web Analytics Association. A successful entrepreneur in his own right, he also has consulted to and run seminars for companies such as: Universal Orlando, GE, PriceWaterhouseCoopers, AeroTek/ Allegis Group, Dell, Volvo, Computer Associates, Overstock.com, LowerMyBills, Agora Publishing, CafePress.com, SAS and many others.

Mitch Joel

Mitch Joel is President of Twist Image – an award-winning Digital Marketing Agency. Marketing Magazine called him, "Canada's Rock Star of Digital Marketing" and he was named one of the most influential authorities in the world on Blog Marketing. Mitch is highly active with the CMA (Canadian Marketing Association) where he instructs the eMarketing professional certificate course and is the Co-Chair of the National Convention. Mitch also sits on the Board of Directors for IAB Canada (Interactive Advertising Bureau). A sought-after speaker, Mitch has shared the stage with former United States President, Bill Clinton, Anthony Robbins, Dr. Phil and many more.

Alex Lowy

Alex Lowy is an internationally recognized thought-leader specializing in the creation of innovative work, learning and information systems. He is co-founder and past president of Digital 4Sight, a global technology think tank and strategy consulting firm with headquarters in Toronto, Canada. He has co-authored two best-selling business books, Digital Capital: Harnessing the Power of Business Webs (Harvard Business School Press, 2000), and Blueprint to the Digital Economy: Creating Wealth in the Era of E-Business (McGraw Hill, 1998) with Don Tapscott and David Ticoll. Alex is a sought after strategic advisor and educator, and has contributed award-winning articles to journals including Business 2.0, Training and Development, and the Journal for Group and Organizational Studies.

Dr. Antonio Ciampi, PhD

Dr. Ciampi is an Associate Professor, Department of Epidemiology & Biostatistics, McGill University, Montreal, Canada. His international experience includes research in Statistical Prediction, Decision Theory, Artificial Intelligence, and Data Mining (Trees and Neural Nets). Among his post graduate degrees are a Masters in Applied Statistics (University of Waterloo, Waterloo, Ontario), PhD. in Mathematics (Queens University- Kingston Ontario) and a Doctorate in Physics (University of Rome, Rome, Italy). Dr. Ciampi is active in societies, committees and international panels including membership in the Statistical Society of Canada, the American Statistical Association and, since 1993, an expert panelist of IDAMS and UNESCO.

Nicholas Coutts

Nicholas Coutts is one of the world’s leading authorities on routes to market. He helps clients select the optimum mix of direct and indirect channels and routes to market that will maximize market share, profit and brand objectives. Nicholas is an expert in the development and marketing of services and has developed tools, process and services which help companies go to market more effectively and efficiently. As Vice President, Global Distribution Channel Strategy for IBM, he was responsible for channel strategy and development and the effective use of distribution channels. Prior to IBM, he worked at The Azlan Group, the pan-European value added distributor of network computing products and services, serving five thousand resellers across Europe. He has a Masters Degree in economics from Kings College, Cambridge.