How unsatisfied are your customers?
Our solutions allow companies to collect feedback from actual customers, in self initiated, real situations, allowing our clients to understand who is coming to their online channel, for what reasons, and how well they are able to complete their tasks. We are providing tactical and strategic decision support that is changing the way many of the world’s leading companies are doing business online.
iPerceptions' attitudinal analytic solutions continuously capture and measure the perceptions and attitudes of your actual website visitors' online experience in the context of their actual visit. Our webValidator Continuous Listening Solution and the iPerceptions Satisfaction Index (iPSI) help you get inside the hearts and minds of your visitors to discover the issues that matter most to them - in real-time and with exact details. You will know:
- What changes to the site will enhance your visitors' level of satisfaction
- Strengths and weaknesses of your visitors' experience
- Which, when, and why visitors are coming to your site
- Predict the key drivers of customer satisfaction and loyalty
- Track trends
- Create benchmarks to assess how your site stacks up against the competition
- Respond immediately and take action
What they say about us
“iPerceptions' webValidator gave us deep insights into how different types of users valued their experience when they came to our site. Significant differences in perceptions emerged when comparing first time users, vacationers and business travelers. It gave us the ability to strategically focus our next round of site developments based on priorities to maximize our targeted visitors' experiences. ”
InterContinental Hotels Group
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